Your questions, answered

General
Where is your Outlet located?

Our one and only outlet is located at 201A Bedok North Street 1, #01-563, s461201. Learn more about our operating hours and promotions.

What are your Outlet's operating hours?

Our outlet opens from 10.00 am - 7.00 pm Daily. Learn more about our operating hours and promotions.

Besides your showroom, where can I view your items?

You may visit our website at www.toyogogroup.com to view our products.

What payment modes do you accept at your outlet?

Currently we accept:

Cash

FavePay

Paylah

Nets

Nets Flash Pay

Visa

MasterCard

For more information on Bedok Outlet and promotions, click here.

How do we check for stock availability?

You may call 6251 8747 or WhatsApp 9721 3431 for further assistance.

Order & Shipping
If I have a sales inquiry, who should I speak to?

You may reach out to sales@toyogogroup.com
Our associates will get back to you soonest. Alternatively, you may reach out to 6251 8747.

Do you accept phone order?

Unfortunately we do not accept phone orders at the moment. You may purchase TOYOGO items at our Bedok outlet or online at www.toyogogroup.com

To start Shopping online, Shop Now

How much do I have to purchase to have free delivery?

Free delivery services will be provided for purchases of $400.00 & above.

What are the delivery charges if I don't hit the 'Free Delivery' Quota?

Delivery Charges:

  • Below $199.99: $20 delivery fee
  • $200 – $399.99: $10 delivery fee
  • $400 and above: FREE delivery
How long does delivery take?

Delivery will take approximately:

  • Non-Peak Period: 3–5 working days
  • Peak Period: 5–9 working days (during major sales, festive seasons and public holidays)

Please Note:

Delivery dates are arranged based on our logistics team's schedule and delivery routes. Therefore, we are unable to guarantee specific delivery dates or times.

Our logistics team will contact you one day before the scheduled delivery to confirm the arrangements.

How do I know my delivery status?

Delivery Information

Once your order and payment have been confirmed, delivery will be arranged within 3–9 business days.

Our logistics team will contact you 1 day before the scheduled delivery to confirm the arrangements.

For further assistance, please contact us at:

  • Hotline: 6251 8747
  • WhatsApp: 9721 3431
Can I reschedule my Self-Collection appointment?

You may call 6251 8747 or WhatsApp 9721 3431 and let us know your Order Number as well as your preferred date & time of Collection.

Don't see an answer to your question?

Get in touch with our staff for help!

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